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BILINGUAL SPECIALIZED

Save 40-60% of Your Current Payroll Without the Headaches

Quality over profits we put our partners and service members first with over 12 years experience in outsourcing we are seasoned veteran ready to set the new benchmark.
Virtual Assistant

Our agents are skilled professionals trained and adjustable to any standard of operation (SOP) wether it be back office work tedious data entry we have a match for your need.

24/7 Answering Service - bilingual

Our strongpoint is our bilingual answering services devsions with affordable and cost effective plans we can get you up and running in less than 24hrs.

Live chat Support

Never miss another customer inquiry or struggle with back logs of customer support tickets boost your customer experience boost your revenue.

Years of Experience
ABOUT US

A pragmatic approach to Customer service

The system we have fine-tuned and built above standard for the past 12 years to attempt to provide the quality of work and customer service we provide would be inefficient and unprofitable for small and medium-sized businesses, take advantage of the wealth of knowledge 12 years in the trenches gives an organization piggyback and strive .

Why Choose Us

Skyrocket your NPS (Net promoter score)

” The team at OPS went above what they had promised our NPS score went up over 30pts in 5 weeks and we noticed a significant increase in our referral program”

250% increase in Referrals

Supreme customer services = customer loyality = Promters, that paired with the ask of course. Our proprietary training methods produce S teir performers at scale.

29% Decrease in Refunds and chargebacks

With our purchase verification protocol chargebacks are dramatically decreased, and our agents are trained to de-escalate customer frustrations reverse refund requests, and recover customer trust.

35% increase in topline Revenue

Enhancing the customer experience will Improve customer retention ,Improve customer satisfaction and Increase cross-selling and upselling.

What we offer

Specialized areas we are masters of our craft.

Bilingual specialized

It is vital that there is clear communication between customers and the company. This is why we have gone above and beyond to ensure we have a diverse pool of agents proficient in bilinguals.

No Contracts

No surprise Fees, No contacts, no Hidden Fees
We are confident that the service we provide is above standard and will be enough to keep you with us for a very long time. No need to partake in any sleazy tactics to boost profit margins like pop up fees and hidden fees that come up down the line.

24 -7 / 365 Days

We have a centralized system of centers all over the world. No matter what, we will be operational 100% of the time guaranteed.

100% Secure

Your information is sensitive and is treated at high-security standards. We invest in our security systems and have put them through numerous penetration tests.

Seamless Integration

We have merged with over 1,000 different systems. With everyone having their different processes, we ensure our skilled onboarding reps will get you integrated and set up quickly and efficiently with no hassles.

Proprietary Training

Our agents are trained to de-escalate customer frustrations reverse refund requests and recover customer trust.
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Years Experience
Pricing plan

Flexible Pricing to Match Your Customer Service Needs.

Testimonial

What they say about us

Pre-Sales Question

Services & Sales Questions.

If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your set rate.

That’s simple just call in or enter your information in the get quote section and one of our representatives will create a curated package to suit your needs.
Any minutes not utilized will not carry over into the next billing cycle.
Simply text or call your account manger and let them know you would like to cancel, be sure to do this before the start of a new billing period.
Yes, you can all you have to do is pay the difference.
OPS is a business that was founded with the purpose of providing personalized services to help both small and large businesses overcome daily operational challenges.